Policies

Located on the Central Coast, Earth Art Gem and Jewelry specializes in unique, hand crafted silver jewelry and gemstones. All of our items are made using traditional silver smith methods. Everything starts with the selection of the stone. Each one is unique in its own way and this lends itself to the design process. The silver begins as nothing more than sheet and wires. Through the careful manipulation with torch, hammer and file, the silver is shaped into what you now see before you. Some pieces are finished in a matter of hours while others may take several days. The finished result is a one-of-a-kind jewelry piece.

 

Because our jewelry is hand made, it is not perfect like what you may find in a pricey, high end jewelry store in the mall. There may be small file marks, or dents from the hammer, or even unpolished areas. All evidence to having been formed by a human hand. While we take every care to create items that look nothing less than stunning, we feel that these small imperfections add to the character of the piece and we hope that you will too.

 

I also take care to try to take pictures of all of my items in good light and at various angles so that there will be no surprises when an item arrives. If you have any questions about an item or would like more information, please just ask!

 

Paypal is my preferred method of payment for standard orders. PayPal helps to ensure protection to both the seller and the buyer and is the easiest way to pay. If you do not have a PayPal account, I highly recommend creating one.

I do accept money orders. If you plan to pay this way, My mailing address will be supplied to you when you check out. Please mail the money order to me. I will not send you your item until the money order arrives here and I have cashed it (which I will do within 1-2 business days). I am not responsible for lost mail so be sure to apply insurance or tracking to your mail. I will always be sure to contact you when I have shipped your package.

 

I accept checks as a form of payment from Established Customers Only.

 

  

Taxes are automatically collected by the checkout system where applicable.

 

Shipping varies, usually items are shipped the day they are purchased, Flat rate boxes and padded envelopes are used most often. I will always use delivery confirmation to help ensue packages are not lost however I am not responsible for any lost items after it leaves my hands at the post office. 

 

When shipping a piece set with a customers stone, our liability will be limited to the amount of insurance the customer asks us to provide.

 

SHIPPING OUTSIDE THE US:

Packages mailed to countries outside the US are sent first class unless other arrangements are made.

 

CUSTOMS:

I ship to many different countries, each with their own import and customs laws. It is the responsibility of the customer to know the laws pertaining to their country and be prepared to pay any import fees as they may apply. There is no way for me to know in advance if you will be charged extra.

 

Thank you!

 

If you buy something from my shop and are unsatisfied, please contact me so that we can discuss the return of the item and a refund.  Returns should be made within 7 days of receiving the item.

All refund requests should be sent via email.  I will respond to all inquires within 24-48 hours.

Please review the specific policies below for each type of item that I make/sell: If you are not sure which category your item falls into, or want to know in advance, please just ask.

Any refund will be made upon receiving the original item back here in new condition in its original packaging.

Refunds do not include the cost of shipping.

LOOSE GEMSTONES:

All stones may be retuned within 7 days of receiving the stone. Please contact me if you are not pleased and would like to send back a loose stone.

ONE-OF-A-KIND ITEMS:

These are items which I have already finished, and do not need to be made to order.  They are ready to ship and will only be available in one size.  If you buy one of these items and then decide that you would like to return it, then you will receive a full refund.  You'll be responsible to shipping it back in the original condition.  A request to send back the item must be made within 7 days of receiving the item.

LAYAWAY ITEMS:

If you purchase a item on Layaway and decide to return it within the allowable return time frame, then you will receive store credit only for the full amount of the item.

MADE TO ORDER ITEMS:

~Made to order items are a lot like Custom Made items, they are not returnable unless there is a defect in the item.

~If there is a defect, I will either repair it for free or offer to make it again, or send a full refund.

~Many of my made to order sterling silver rings can be exchanged for free.  But not all designs are eligible for this.  Please contact me if you would like to know my policy on any specific design.  The buyer is responsible for the cost of shipping the ring back to me.

~For all gold rings which are made to order, an exchange is subject to a 33% restocking fee.  The buyer is responsible for the cost of shipping the ring back to me.

ENGRAVING ETC:

Items with Custom engraving or stamping or which have been customized beyond the normal listing cannot be returned.

CUSTOM ITEMS:

Custom Items cannot be returned.

ESTATE JEWELRY:

Estate Jewelry can be retuned for a full refund if sent back within 14 days of being received. Please contact me prior to returning for a return address. Estate jewelry cannot be returned if it has been altered in any specifically for you (Re-sized or engraved), by either me, or another jeweler.

 

If you need to cancel a custom order request after the deposit has been made, but before it has been completed, I will make a fair assessment as to how much time and materials have been spent thus far and you will be refunded at my discretion.

 

REPAIRS:

I will only take on repairs of my own work or estate items that I sell.

I am able to re-size most of my rings for a fee.  Please contact me for a quote on ring re-sizing.

I do all plating in house, including 24k yellow gold, white rhodium, black rhodium, and ceramic color plating.

Pieces can be re-oxidized for free.

other repairs such as prong repairs, stone re-setting and polishing will all be priced on a case by case basis.

 

Warranty:

I warrant that all jewelry will be free from manufacturing or workmanship defects, which include loose stones, cracks or fissures in the metal, chopped or cracked stones, unless a defect is specifically noted in the description of the piece. "Defects" do not include normal tiny imperfections which are present in any piece of hand made jewelry.  This includes the replacement of melee stones sizes 2.0mm and smaller should any fall out during normal wear and tear during the warranty period. This warranty extends for 12 months following the Ship date of your jewelry and includes all items, including Estate jewelry (EXCLUDING CHAINS).  In the event that a defect is found, please notify me immediately so that we can arrange for me to repair, or replace as needed.

Custom Design

I do offer custom jewelry! The first design is free, along with any minor revisions pertaining to that design.  If a major design change is asked for, then a $25 deposit will be required to additional design work. This deposit will be applied towards the cost of the items if it is made. If it is not made, then the deposit is not-refundable.  If additional major changes are made then an additional $25 deposit will be required and the previous deposit will not be refunded.

An example of a minor change would be altering the setting to change the prongs, or changing materials or adding additional stones, etc...

A major design is when a completely new style is asked for where I must abandon all previous work.

 

A: Yes!  We do custom work.  A lot of our work is setting stones provided to us by our customers. The price will vary depending on the type of setting and the complexity of the design.

A: Usually if you order a custom piece of jewelry, we will create several sketches for you based on what you would like to see in the design.  Sometimes our customers provide their own sketches.

A: See my returns section above.  Generally a "off the shelf item" can be returned, but made to order items can only be exchanged.

A: No.  Custom items cannot be returned. It is your responsibility to provide accurate sizing information.

A: Yes.  We have wholesale connections so we can obtain almost any stone and at a good price.

A: Rarely. Typically custom cutting jobs are sent to a master gem cutter for professional cutting.

A: Yes.

A:  No.

A: Yes.  Every one of our pendants will come ready to wear with a chain. These are included for free unless noted otherwise.  The chains are not handmade and are usually plated silver, or leather cords.  Sometimes we will include a higher quality solid sterling silver chain with our high end pendants.  If this is the case we will mention it in the description.  We do not warranty the craftsmanship of the chains that we provide as they are included for free.

 

~When making a purchase, you will be asked if you would like to be signed up for my newsletter. You may unsubscribe at any time. I will never sell or share your information or email address. My newsletters are sent out no more than once a month. You may receive a confirmation email and/or a welcome message with a bonus coupon code for signing up.

 

In other words, I respect you and your privacy.